Certified Missive Partner Replace missed handoffs and reply-all chains with clear ownership in Missive. RAD sets up your shared inbox, rules and team training while you keep your Google Workspace or Microsoft 365 accounts and email addresses.
Shared inbox pain looks different depending on your size. Pick the closest one and jump to the part of this page that answers it.
Not a feature tour of Missive. This is the work we do to make it useful for your team.
We map how mail really flows through your team first, then build the shared inboxes, teams and permissions around your workflow, not the default template.
Connect Google Workspace or Microsoft 365, agree the email history to import, and test shared access. Keep your existing provider, domain and email addresses.
Incoming mail is auto-assigned by type and sender, the right labels apply themselves, and routine routing stops needing a person.
Your team learns the part that matters most: stop forwarding, start assigning and commenting on the thread. We stay on through the first weeks.
We check the available native integrations against your tools and configure those that fit before recommending custom development.
If a native integration genuinely cannot cover a step, we scope a small, documented build for that gap. We also tell you when it is not worth building at all.
Answer 7 questions about how your team handles email today, then enter your details to receive your fit score and suggested next step by email.
Move daily teamwork out of Gmail without moving your email hosting. We connect your existing accounts, check the history import, and turn labels and forwarding chains into a shared inbox workflow with clear owners.
We map which addresses receive what, who really owns which kind of request, and how your labels are being used day to day.
Connect Google Workspace accounts, agree the history import range, and test permissions and send-as addresses. Your email provider and domain stay in place.
Labels that were standing in for statuses and ownership become real assignment and statuses. The few genuine topic labels are rebuilt cleanly rather than copied.
Auto-assignment, auto-labelling and routing replace the manual filter-and-label routine your team runs today.
We train the team, then stay on through the first weeks while the new habits settle.
Read the full migration story: from Gmail inbox groups to Missive
Yes. Missive connects to Microsoft 365 shared mailboxes through Microsoft sign-in using an account with access to the mailbox. RAD checks permissions, sending identities and the agreed history import before your team starts working in its new shared inbox. Your Microsoft 365 tenant and domain stay yours.
Outlook folders appear as labels in Missive. Existing server-side rules can still route mail away from the inbox, so we review those alongside new Missive rules. Distribution lists and Microsoft 365 Groups need a separate shared-address setup or a planned move to a shared mailbox; they are not direct mailbox connections.
Outlook email categories, flags and In-Place Archive are not supported in Missive. All-history import requires a paid plan. We check whether your workflow depends on these features and agree what stays in Outlook rather than promise a like-for-like copy of everything.
Discovery, setup, training and optimisation. We agree the scope and rollout timeline after reviewing your accounts, permissions and workflow.
We learn your workflow, the pain points and who should own what before touching any settings.
Shared inboxes, team structure, permissions, rules and native integrations are built around the audit.
Hands-on sessions for the whole team, then a supported start so nobody is learning alone on a busy Monday.
We watch how the setup behaves once it is live, tune the rules, and stay available as your team grows.
Listed in Missive’s certified partner directory for workspace setup, training, transitions, rules and integrations.
Belgium-based support for teams in Belgium and the Netherlands. We review access, sharing and data-handling requirements with you; a new inbox tool alone does not establish GDPR compliance.
The people who build your setup are the people you talk to afterwards, in a language your team works in.
Our public partner profile lists a 4.8/5 rating from five reviews. View the profile below to check the current rating.
Shared inboxes, Gmail and Outlook migration, costs and account ownership.
Missive is a team email and collaboration platform that brings all your communication channels (email, SMS, WhatsApp, and social media) into one unified shared inbox. Unlike standard Gmail or Outlook, Missive gives every conversation a clear owner, includes built-in internal chat on each thread, and supports powerful automation rules so your team stops losing messages and starts responding faster.
Our implementation covers the full setup: workspace configuration (team structure, shared inboxes, labels, permissions), migration from your current email platform, automation rules to handle routing and triage, integrations with your CRM or other tools, hands-on team training, and ongoing support. We follow a four-step process: Discovery, Setup and Configuration, Training and Rollout, then Optimization and Support.
A straightforward shared inbox rollout can be planned over a few weeks, but the schedule depends on your accounts, permissions, history import and training needs. We agree the timeline after discovery and test a pilot before the team switches its daily workflow. Missive lets you choose the history import range; importing all history requires a paid plan. Connecting Missive does not move your email hosting away from Google Workspace.
You can set up Missive yourself. RAD helps when account permissions, shared inbox design, routing and team adoption need a coordinated rollout. We review your workflows before configuring the tool and train the team on assignments and internal comments. RAD is listed as a certified partner in Missive’s directory, where the public profile currently shows a 4.8/5 rating from five reviews.
Yes. Missive connects on top of your existing Google Workspace accounts, so your email addresses, domains, and underlying Google accounts remain unchanged. Your team continues using the same addresses while gaining shared inbox management, internal chat, collision detection, and automation that Gmail does not offer natively.
Teams can share Gmail access through delegation or use Google Groups to distribute messages; sharing a password is not required or recommended. Missive adds a conversation-based workflow with assignments, internal comments, shared drafts and routing rules. It can be useful when handoffs and duplicate replies are the problem. If one person handles the mailbox and your existing workflow is reliable, Gmail may already be sufficient.
Missive subscription fees and RAD implementation work are separate costs. We quote the setup after reviewing the number of accounts, permissions, routing rules, import requirements and training needs. A straightforward rollout can be planned over a few weeks; more complex Microsoft 365 or Google Workspace configurations need an agreed project schedule. Ongoing support is scoped separately, and we check which Missive plan includes the features and history import you need.
We start by checking whether Missive’s native integrations and rules cover your workflow. Custom development is only proposed for a confirmed gap, such as a proprietary system or an action the available integrations cannot perform. We scope that work separately and consider its maintenance cost before recommending it.
You do, completely. Missive sits on top of your Google Workspace accounts rather than replacing them, so your domain, mailboxes, and Workspace billing stay in your name and under your control. We connect accounts and configure Missive with the access needed to do the work, then hand the finished setup back to your team. You can keep using Google Workspace alongside Missive, and revoking our access at any point does not take your email or your history with it.
Yes. Missive connects to Microsoft 365 shared mailboxes using Microsoft sign-in with an account that has access to the mailbox. You keep your tenant, domain and email addresses while using Missive for assignments, internal comments and shared replies. Outlook folders appear as labels; email categories, flags and In-Place Archive are not supported. We review those differences and the history import range before recommending a switch. Your Microsoft 365 accounts and billing stay under your control.
These are not direct mailbox connections. Missive offers a shared-address workflow for group and distribution-list addresses. For Microsoft 365, moving the address to a shared mailbox may be another option, depending on your setup. We review routing, permissions and reply behaviour with your administrator before changing anything. Existing group history and individual mailbox copies need a separate review; do not assume they will automatically become one complete shared history.
Book a free 20-minute call and we will map the move together: what carries over, what changes, and how long it takes for your team.
